Frequently Asked Questions

At Travel with Tambo, we understand that planning a trip can be overwhelming. That's why we've compiled a list of the most frequently asked questions to assist you in planning your dream vacation. If you have any additional questions, please don't hesitate to contact us.

What policies are in place to assist me?

Suppliers such as the airline or hotel would have a specific policy in place to re-accommodate you, should your travel be impacted. These policies may differ from supplier to supplier and may be available for a certain period of time. Policies may include options to change your dates with change fees being waived or may include the option of a minimised cancellation fee. Your dedicated Travel Expert/Support team would be able to assist you with this information. If you have booked directly with a supplier, this information would be made available on their website. It is important to note that if your travel has not yet been impacted and you wish to proceed with a change or cancellation, most suppliers would see this as a voluntary change. This may mean that standard change fees or cancellation penalties would apply.
What happens if I want a refund?

Whether or not a refund is permitted, would be dependent on the policy made available by a supplier. Your dedicated Travel Expert/Support team would be able to assist you with this information.
Will my travel insurance cover me for any cancellations?

Whether or not your travel insurance policy covers you in the event of changes to your travel plan, is dependent on the insurance provider, as well as the cover afforded. We recommend that you review your policy schedule with specific reference to the inclusions. You can also contact your insurance provider to check what you are covered for.